Frequently asked questions

For each listing you will need to specify:

Product identifier: A global identification number such as a UPC, EAN, or ISBN number
Product title: A concise description of the product
Product description: The product description provides detailed information about the product.

Product images: Click here for requirement

Product price:

Having good photos is key to make your product look good and have a quality publication.

Know the best tips to meet the goal, and get a better place in the listings.

If you have publications with photos to review, correct them as soon as possible so you don’t lose exposure!

Pure white background only

• Your first photo should have a pure white background digitally created with an image editor. Make your product look great!
• Photos taken in front of a wall, or in front of a white sheet could cause your publication to lose exposure.
• Your first photo cannot show the product inside the package.

Don’t know how to edit your photos? There are several tools to do so on the Internet, for example Remove.bg, which allows you to create a pure white background in a few steps.

Don’t add extras to your images

Let nothing distract you from your product! Please note not to add:

• Logos or watermarks.
• Borders or banners.
• QR codes.
• Texts.

Do not include conditions of sale

• Do not use promotional banners. If you have something else to say about your product, add it to the description.
• If you need to say something about the shipping conditions, add it in the description.

Make sure they are not blurry

• Make sure your photos are in focus and well lit. Not too bright, not too dark: make sure the product details look good.
• To show off your product more, we recommend that your photos have 1200 x 1200 px so that your buyers can zoom in.

When you publish, we will ask that your images have at least 500 px on one side.

Shows only one model per photo

• Use only photos of the product you are publishing and do not show several together.
• If you want to offer other colors or models in your publication, you will have to create variants.

Only use photos that you have taken yourself

• If you use photos from the Internet, make sure they are free to use and do not infringe on copyright. If you do, we may be able to pause your publication.
• Be sure to avoid any claims by taking pictures of the exact product you offer.
• Show it from different angles so that your buyers see exactly what you offer and so that brand owners can corroborate that you offer original products.

In the following photos

From the second image of your publication, you can show your product from different angles. Keep these general tips in mind for the rest of your images:

• Show your product in context. Do it only from the second image. If you need to show its dimensions, make sure you complete the technical sheet.
• Use the variants to upload the size and color of your product. This way, your buyers will also be able to find your publication using the search filters.
• Do not include contact information. Keep in mind not to include data such as e-mails, telephone numbers, links to social networks in any of your images to avoid penalties.
• Do not use images downloaded from the Internet. If you do, you may infringe copyright and we may pause your post. Only upload photos of your products that you have taken yourself.
• Keep in mind the minimum size – make sure your photos are not blurry! They must be at least 500 pixels on one side. We recommend 1200 x 1200, so they can be zoomed. Remember that this point applies to all your images.
• Show your product packaging. You can do this only from the second image.

The title is the key for buyers to find your product. That’s why it should be as explicit as possible.

Remember that you can make all the changes you need from the publication detail while you don’t have any sales.

• Generate the title with Product + Brand + product model + some specifications that help identify the product.
  • Indicate the real brand of your product to avoid intellectual property violations and claims from your buyers.
  • If your product is generic or has no brand, always clarify that it is “compatible with” other brands.
  • Do not imply that your product is a different brand from the real one or mention brands over which you do not have rights or that do not correspond to your product.
  • Do not use other brands to describe your product or words such as: “simile”, “type”, etc.
  • Please note that these types of violations may result in the suspension or even disabling of your account.

• Avoid using information from other services in the title, such as returns, free shipping or installment payments, because that information will be seen by your buyers next to the product, without having to enter the publication.
• If your product is new, used or reconditioned, don’t include it in the title, upload it to the features and we’ll show it in the post detail.
• If you sell the same product but with different colors, do not put the color in the title. It is better to create variants, so everything will be in one publication.
• If you only have stock of a certain color, load the color when you publish or in the features section so that your buyers read the complete data sheet, but you can add it in the title since it would be a publication that only sells a variant.
• If you make a discount we will also indicate it by showing the percentage of the promotion, we also have a special label to draw attention to it. There is no need to add it to the title.
• Separate the words with spaces, do not use punctuation or symbols.
• Check for spelling errors.

For example: Notebook HP Dual Core 425 LED 14 320 GB 4 GB Wifi HDMI

Write the important specifications in your data sheet, this way all the relevant information is well organized and easily available for your buyers.

Surely under the title you will find information to complete the technical file of your product. For example, if you sell cell phones, we will ask you to tell us which model it is, and what its internal memory capacity is.

With this information, your publication will be more complete and the buyer will have more information to choose from.

What information should I fill in?

Technical specifications

It is the information that identifies or describes your product, such as brand and model. Your buyers will find it in your publication.

If any of the information we ask you for does not apply to your product, don’t worry, you can indicate it by marking N/A, explain why and it will not affect your exhibition.

Product codes

They are unique codes that serve to identify each product from all the rest. It can be an EAN, ISBN, UPC, it depends on what you sell. You can find it next to the bar code, on the product or on its box.

The details, in the description

If you missed some details that you couldn’t put in the data sheet, the text-only description is the ideal place. Be brief and organize the information in the form of a list, separating it with dashes so that it is easy for the buyer to read.

Photos

Now you can upload up to 10 photos per product to show what you are selling, so the buyer can get to know it better.

Check out the tips for taking good photos. Follow our advice and enjoy these benefits.

By organizing information in this way you can benefit from all this:

• Your descriptions will look good on all devices and download faster.
• We can use the data to make search filters to find you more easily.
• You will have better exposure, as completing your data sheet will give you a better place in the listings.

Just as people have a document number, products have a code that identifies them. Completing them will help us to know better what you are selling to give more information to your buyers. Don’t worry! We won’t show it in your publication.

If you sell cell phones, for example, and you tell us the brand, model and its code, we will be able to know exactly what you are selling and soon we will be able to show other specifications such as dimensions, screen size, etc. without you having to complete them.

How do I recognize my product code?

•         It is numerical
•         It is between 8 and 14 digits
•         It can be an EAN, ISBN, UPC, depending on what you sell.
•         It can be found next to the bar code, on the product box or on its packaging.

If you have any doubts, we recommend you check the manufacturer’s information. You can also download an application that scans barcodes to verify that it is an EAN, UPC, GTIN, ISBN, JAN or other.

What do I do if my product does not have a code?

We recommend that you contact the manufacturer or distributor to verify that your product does not have a code. If they confirm that it comes from the factory without a code, or your product is manufactured, you can indicate that it does not apply (N/A) when you complete your technical form or leave it incomplete.

What is the full code if I offer more than one product in a publication?

If you sell kits or combos, complete the code of the main product. If you offer the same product in different colors, materials, etc., we recommend you to create variants in your publications.

Do you have any doubts? Learn more about the universal code.

If you offer a product in different colors, materials, or other features that do not imply a change in price, include all its variants in the same publication. This is how it works:

• Buyers will be able to see all the variants you offer in the same publication.
• You will save time because you won’t receive any unnecessary questions.
• You will accumulate sales and visits in the same publication.
• It will help your reputation, because you will know exactly what the buyer wants and you will be able to dispatch them faster.

If you sell headphones, for example, add a variant for the color red, another for the color black, etc. If you sell jams, it could be their orange, peach or strawberry flavors.

How do I create variants?

When you publish…

When you publish some products (such as clothes, shoes, accessories) we will ask you to indicate colors, sizes and quantity for each combination.

Modifying the publication…

You can create variants in the detail of your publication. Along with your product’s features, you will find a menu of actions to Create Variants or “Create Custom Feature” to choose why your product varies. Note that you cannot create them from the mass editor or from the app.

Make your publications more successful and attractive

To achieve this, we recommend you:

• Upload a photo for each color you publish. Tips for taking good photos.
• Complete all the information you have about the product. Make a complete description and also tell us the technical specifications.
• If you also sell outside Compralocas, make sure you update your stock.

For local and international vendors who use our warehouses and fulfillment centres, we will report to you when your products get shipped to you clients. If you use your own shipping resources, you are expected to inform your customers and us of the arrival day through Compralocas vendor control panel.

We strongly recommend all products be delivered immediately upon receiving a paid order from the consumers. Failure to do so will result in blacklisting of your stores or even membership cancellation.

If you want to get more hits we recommend you:

• Use Compralocas Shipping to your product posting.
• Offer free shipping.
• Ship your products without delay.
• Respond on time to your buyers’ questions.
• Have your descriptions in text format.
• Complete the technical specifications of your publications.
• Upload good photos. It gives you more sales opportunities!

Keep in mind that it is also essential that you monitor your reputation and that your publications meet quality objectives.

What are the characteristics of the customized products

First of all you must meet these requirements:

• It contains parts that were replaced.
• It has been tested to ensure proper operation.
• Looks like new.
• Includes the main accessories.

When assembling your publication…

Make sure you give all the information to the buyer so he or she knows what the product he or she is about to buy will look like.

  Condition

Select the “reconditioned” option. This way, buyers will be able to find you more easily with the search filters.

   Warranty

It is required that for this type of product you offer 90 days, or more! The longer the period, the more confidence you will give the buyers to choose you.

  Description

Use this space to tell all the details. Did you change all their parts or only some of them? Do they have any kind of defect?

Always keep in mind that if your description is incomplete, the buyer might want to return the product and this could affect your reputation.

You can do all this from your publication list. If you have many, we recommend you use the mass editor. 

Add stock

If you publish new products, they will automatically become inactive when you run out of stock. If you want to reactivate your publication, you can do it individually, or massively, from the mass editor.

If, on the other hand, you sell used products, your publications will automatically end when you run out of stock. If you want to reactivate them, you have to create a new post.

Pause

Once your products are published, you cannot pause them.

Remove

You can delete a post whenever it is inactive. Please note that once deleted, you will not be able to retrieve it.

Republish a product

You can republish without changes or modify the publication before doing so.

If it is inactive, and you want to reactivate it, make sure you do it before 60 days have passed, that way you will keep the sales, visits and questions pending. Keep in mind that if you edit the title we will consider it a new publication, and it will lose the amount of visits and accumulated sales.

Republishing a vehicle, property or service

If you republish within 60 days, you keep the visits.

But in addition, properties can be republished free of charge within 30 days, although without exposure on the home pages.

Learn how to modify your publications and choose the way that best suits your needs.

Products

You have several ways to modify your publications.

If you want to modify one by one, you can do it by entering the detail of each one from your publication list. There you can make changes, see and improve the quality of each publication.

However, if you need to make several modifications, or see many publications at once in table form, we suggest the mass editor. Just filter the publications you want to edit and choose Mass Modify. If you prefer, you can choose to do it offline with an excel spreadsheet by choosing, from the mass editor, Modify in Excel.

If you have already received sales, you can change everything except the category, the title and the condition (new/used).

Inactive publications

If you want to sell the same thing again, choose Reactivate. To sell something similar but not the same, choose Publish similar.

Properties and Vehicles

In the publications of the type ‘Publish it until you sell it’ of properties, you will only be able to change price and telephone. In the vehicle publications you can also change the mileage.

First of all, we do not allow what the law does not allow

If you have doubts about a product, first of all find out if it is legal to sell it. Basically, if the law doesn’t allow it, we don’t either. For example: drugs, prescription drugs, endangered animals and several others. Posting prohibited products is a violation of our policies.

It is very important that you are sure before you post because, in addition to removing posts that do not comply with our policies, each violation is recorded in a history and we can suspend your account.

Intellectual property rights are those that a person or a company has to protect its brands, logos, literary and artistic works, designs, images or inventions, among other creations.

That is why at Compralocas we have rules that prohibit offering counterfeit products or including content in your publication that makes an inappropriate use of trademarks or violates a copyright.

Know what you can do to publish without infringing third party rights.

Always offer original products

• Please note that we do not allow you to offer forgeries, copies or replicas of other brands’ products.
• Always keep your purchase invoice. We may ask you for it in case a right holder finds a possible infringement by a counterfeit product.

Avoid misusing trademarks in your publication

• • If your product is generic, but compatible with others of the brand you mention in your publication, clarify it in the title and in your description. You can use expressions like “compatible with the brand…” or “for the brand…” to clarify it. In these cases, also make sure you do not write the name of those brands in the technical specifications. 
• • If your product is generic, include that term in the “Brand” field or the name of your actual brand.
  • Avoid using words like “simile”, “type” or “replica” to refer to trademarks that you do not own.
  • If you sell customized products, make sure you do not include or use logos or trademarks on your products. For example, you may offer printed T-shirts, but you may not post a product that is using a trademark logo, or that could be confused with a trademark product.
  • If you edit the images in your post, make sure you do not use any third party logos or trademarks superimposed on your photos. Doing so may expose your publication to both trademark and copyright infringement.
  • Do not imply that you are an official distributor of a brand without proper authorization.

Create your own content in the publication

In this way, you can protect your publication from copyright infringement.

• Take your own photos. Please note that if you download photos from the Internet, you may infringe the copyright of others. Learn more image tips.
• Write the description yourself. If you copy your product description or, for example, synopsis copies of a book into your publication, you may be infringing on copyright.

As part of the Brand Protection Program, rights holders can report publications that they believe are infringing their intellectual property.

Learn about the step-by-step process of filing a report to find out what to do and what to expect at each step of the process.

1. The rights holder sends the report

When you receive it, we will notify you by e-mail that we have paused your publication and you will see it marked as “Inactive by report” in the list of Publications. Find out the reasons for your complaint.

Make sure you answer on time. If your publication received a report and you do not respond within four days, it will be automatically cancelled.

2. Send your response

To respond, you can send documentation that proves you are not infringing rights. For example, purchase invoices that prove that the product is original, or authorization from the rights holder to offer their products.

If you received a complaint about the images in your publication, you will also have the option of correcting them and sending them in response to the rights holder.

3. Rights holder reviews your response

You will have four days to review what you sent and respond.

If you accept the response or do not respond within four days, your post will be reactivated.

If you do not accept the response or do not send your response in time, your post will be permanently removed from the site.